New Equiniti contact number

The recent pandemic has highlighted the need to change technologies to better support different ways of working, ensuring business continuity is secure. As part of this, Equiniti have now successfully changed their telephony infrastructure. This means the service is now well equipped to continue to provide services, with robust and resilient technology in place.

Therefore, the member telephone number has now changed to:

03713 842369 (Overseas +44 3713 842369)

The enquiry telephone number is still charged at the standard network rate and, as before, the team is available from 9.00am – 5.00pm Monday to Friday.

The old number will still work but only until mid-May - so please make a note of the new number!

The process of changing the telephone number on the Scheme's suite of communications, such as forms, factsheets and letters, is underway, so you will soon see the telephone number changing on all standard communications you receive from Equiniti too.

We know this important change is a positive one to help future proof the service but would like to thank you in advance for your cooperation and understanding.